Is there a way to bypass need to add email for customer portal SSO login. Can we enforce auto login

[Pranav Saraf]

We have recently configured SSO for JSM customer portal following the link below:

Configure SAML single sign-on for portal-only customers | Atlassian Support

This is working but even if I am logged in to my SSO provider it asks me to enter email and then login with Atlassian.  Is there a way user can be auto logged in and bypas the 2 screens.

Below is the screen to be bypassed:

[Eugenio Onofre · Accepted solution]

Hello @Pranav Saraf

Welcome to the Atlassian Community.

Unfortunately, no. Atlassian uses each individual Atlassian ID to login, which is tied to the user's email address. This screen will be prompted anytime the user session expires in JSM.

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,
Eugenio