Is there a way to add the body of the ticket to the email notifications?

[Patty]

At times clients send in multiple tickets and have a hard time keeping their requests straight when we respond. They have to log into Atlassian to read the entire ticket. Is there a way to add their request or initial question to the emailed response?

[Raynard Rhodes]

Sure,

If you go to Project Settings > Customer Notifications

Select whichever event you would like the information in

${issue.description} will grab the description. This is how we have ours set up

I use https://docs.codebarrel.io/automation/smart-fields/extracting-issue-data.html to find available values