Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way of just having a single portal available for different client groups

Hi everyone

I have set up my first two ITSM projects.

Each of these is for different clients groups/products. Is there a way of setting up the portals so that they don't have the link back to the main shared help centre? I don't want clients for different products seeing other portals

Also, how do you add a search field to the individual customer portals? It's on the main help centre page, but I can't seem to add it to my individual portals.


2 answers

0 votes
Jack Community Leader Jul 02, 2021

You can use a single project and leverage the organizations feature. Organizations allow you to group customers search that customers within a given organization can share issues among each other however they cannot share issues across organizations.


0 votes

@Mark K -

Hi Mark:

I agreed with @Jack suggestion.  As you already know that when a new JSM project is created, it will have its own portal reference.  There is another way which you can block project's visiblilty by ensuring the following configuration is setup in the Customer Permission setting -

1) Under who can raise requests? just checked the option "Customers who are added to the project".  By default when a JSM project is created, the second option is always selected "Customers who have an account on this Jira site".


Once you selected the 1st option, users who are not associated with the project will not even be able to see the project at all in the Help Center page.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

269 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you