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I'd love to give customers the ability to close their own Tickets when they are happy with our response. Is there a standard setting to allow this OR does it involved a crazy complicated workaround OR is it simply not possible?
I've had a look around on the Community and KB but there isn't really a straight forward answer.
Anything we can do to allow this would be amazing for our support team and our customers.
When you set up your customers into organisations undedr Jira Service Desk (cloud) and invite them to the Customer Portal, once they have logged in and raised a request, those options are available on every request. It is basic workflow for a request.
If customer is raising requests via email then I guess not! They could email in and ask for the request to be cancelled or resolved, in which case one of your agents would need to resolve or cancel the request.
Yes, this is for cloud, and I would imagine for Server as well.
I followed these instructions today and they worked. Be sure to click on the transition line to enable, not the status itself
Followed the steps from this document (https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/) to enable "Show transition on the customer portal" and then Publish the workflow which made it work for me.