Hello, like in this question:
But in the role permission tab it doesnt specify you need access to Jira Service Management unlike other permissions where it is specified.
Edit: This is about team-managed project.
We have executives that only want to view the JSM tickets, without having to edit. If this is your case, then you can provide them with browse only access and they can view the tickets without consuming a license.
This being said, they can't go the queue view, you will have to create a dashboard or other reports where they can click to view the tickets.
- In your permissions schema add a role for "Users Read-Only" to Browse
- In your User and Roles add the people to the "Users Read-Only.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events