Hello team ...trying to create an auto that will trigger the round robin every week instead of each time a ticket is created...so teachA has all incoming tickets for the week ...then on monday 9am TechB will be assigned all incoming tickets in a project....and so on. I dont want to use OpsGenie for this...thank you in advance
Hi @Rob,
It may be an easy workaround to just assign to the project lead and update that project lead at the beginning of each week. As your approach implies a longer period of time, that will most likely imply changes to your longer term plan anyway.
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