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Is it possible to restrict JSM access only to customers who have a Jira account?

Ana Luiza Chagas May 20, 2024

Hi Team!

My organization and I are looking for ways to restrict access to one of our Jira Service Management Cloud service channels so that only customers who have Jira accounts can access it.

Does anyone know if this is possible or have you seen something similar?

Thank you in advance for your help!

2 answers

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Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2024

Yes, that is possible. It all depends on who you give access to your project. So you could just give access to the group that also gives your customers access to Jira.

Ana Luiza Chagas May 20, 2024

Could you explain this alternative to me better? We have a portal that can be opened and another that only users who have a Jira account can access

Thanks!

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2024

As @Rodney D'Souza mentioned you can either set the project to be open or restricted, and this controls who can submit requests to this project by email, widget, or the portal. If you set the customer permissions to restricted you can manage the access by going to Project settings > People and the users that are listed as having the role Service Desk Customers will have access to your project.

Ana Luiza Chagas May 21, 2024

Hi Team!

I was able to restrict one of the portals, in project settings > people, by adding a group of users and assigning them the Service Desk Customers permission.
Therefore, customers who are not part of this group and who do not have this permission will not be able to access the other portal :)

Thanks for your help @Mikael Sandberg and @Rodney D'Souza

0 votes
Rodney D'Souza May 20, 2024

How about adding "jira-software-users" as the only people with a Project role of 'Service Desk Customer' under the 'People' section of your project settings?

Of course, your JSM portal should also be set to restricted, not open.

 

 

Ana Luiza Chagas May 20, 2024

Could you explain this solution better to me? Would I have to invite users again after restricting access to the portal?

Thanks!

Rodney D'Souza May 20, 2024

Each portal (project) can be set individually to either be open, or restricted.   So, you can leave your open project as-is, just modify the other one.

Ana Luiza Chagas May 20, 2024

Right! but would I need to add the users back to the portal after the restriction? Isn't there a way to restrict it to only users who don't have a Jira account?

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