Is it possible to hide internal comments in Issue View?

Brian Henry March 22, 2024

Scenario: We use Jira Service Management for our Customer Care organization and routinely discuss certain tickets (issues) in front of the customer using the Issue View.

I want to know if there is any way to do this with the Internal comments hidden?  Or should I be using a different view instead of the Issue view?

 

 

2 answers

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Stephen Wright _Elabor8_
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March 22, 2024

Hi @Brian Henry 

Can I clarify the need here?

You want to show customers the agents view, but not show the internal comments?

I don't think you can do this; wouldn't it be easier to just show the customer their "customer view" instead?

Ste

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Perisic Nikola
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March 22, 2024

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