Is it possible to copy fixVersion value to a support ticket using Automation 4 Jira?

Gil
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June 7, 2021

The rule I'm trying to build is:

  1. When a support ticket transitions to status X
  2. Look for linked issues "Is caused by"
  3. Copy the fixVersion from the linked ticket to the fixVersion field of the support ticket

I'm not able to achieve this.

If JSW has project A and JSD is project B, then A=source and B=destination

There's no way I can copy a value from source to destination.

I tried using smart values such as {{source.fixVersions.name}} but it doesn't copy the value to my support ticket.

 

Note that both JSW and JSD contain the same version in the Release screen.

 

Appreciate your help!

 

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