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Is it possible to change the order of the displayed status transitions in the ticket?

In the ticket view, when you click on the status, you will see a list of all available status transitions from which you can choose the next status. Is it possible to change the order of the transitions displayed here so that, for example, the next status in the standard workflow is at the top?

3 answers

3 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 26, 2023

@Salvatore Montalto -

All you need to do is to access your project's WF associated with each of the issue types used in your project.  Once you identify the specific WF, edit each transition properties to include the opsbar-sequence property setup.  Once it is done, don't forget to publish the WF for the changes to be enforced.

1) Project settings >> Workflows

2) Edit the desire WF's transitions  (in my screenshot below, I use the "Escalate" transition as an example)



Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

1 vote
Answer accepted

Hello @Salvatore Montalto 

In workflow transitions you will see properties

click on that and provide the Property like this  

opsbar-sequence and value is 0, 1, 2, 3

0 will shows first and 1 shows next and 2 shows in Workflow dropdown

0 votes
Answer accepted
Marc Koppelaar
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 26, 2023

Hi @Salvatore Montalto 

Yes this can be done,as @Salvatore Montalto  mentioned.

This article from @Pedro Henrique Fernandes will provide you with detailed information

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