Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to associate a specific sub-task type to an issue type?

This was asked back in 2013 by someone else, but I wanted to see if it's possible now.


We want to easily identify sub-tasks between incidents/problems and other service requests. I created a sub-task issue type for incidents and while it is selectable when you create a sub-task, I want to restrict the "Incident Sub-task" for incidents/problems so that Agents don't have a choice but to create the appropriate sub-task type depending on the Issue Type.

Is this possible?

1 answer

1 accepted

0 votes
Answer accepted

No, this has not changed.  Any issue type can have any sub-task type.

You identify what a sub-task's parent type is by looking at the parent.  There's scripting and automations that can help if you put a bit of effort in, but I find them clunky, and it's easier to just educate people to raise the right type of sub-task, or understand that someone can get it wrong

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

196 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you