In JSM Access Request workflow there is a Approval process and once i receive the email

[Sreenadh]

Hi,

In JSM Access Request workflow there is a Approval process which consists of Manager and System owner approval and once i receive the email notification which is mentioned in the below screenshot.

If i click "Reply" then it is redirecting to

I want to customize for Manager--if he/she will request for the reply

I want to customize for System owner approval---if he/she will request for the reply.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Sreenadh 

Unfortunately you can't do that.

[Sreenadh]

@Alex Koxaras _Relational_ 

Thanks for the response

Sure, if is there any alternative possible way for the same if yes please suggest me the same.

Thanks,

[Alex Koxaras _Relational_]

You could design your "own" approval system within Jira, without having the built-in functionalities that Jira offers. But that depends on the business requirements and I wouldn't recommend it.

[Sreenadh]

Please provide me the more details on how to configure Own approval process within jira.

Please help me out with the steps.

Thanks,

[Alex Koxaras _Relational_]

@Sreenadh if you create a custom approval, you will not have the benefits of Jira's built-in approval (like approving from the header of the portal and email) etc. I recommend to use what Jira offers and then instruct/train your users to work with that.