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I have created the automation rule for changing the user team name automatically
In my case, the "BB Team" is the field in which the team name should change. In the below screenshot, the issue number BH-2323 was assigned to Rajinish Robin on October 12, 2023, at 4:47 PM.
Now at this time the auto rule should have run and changed the BB-Team field to "Cloudnauts" because Rajinish Robin is mapped to Cloudnauts group (screenshot attached) but it was assigned to the "ithelpdesk" Team which is wrong.
When I checked the automation rule, at this time(with the issue number) the rule should have given a success message but it said "no action Performed"
Could you please help?
Hi @Harish A
What is the trigger of your rule.
As I see in the log that the BB team field has been updated directly after creation.
The log of the automation rule says that all conditions failed, so that would implicate no action taken.
Can you show your complete automation rule and are you sure there isn't another rule in your system that might causes other actions related to the user or groups.
Check the rule actions applied on the shown issue, which rule triggered
Hi @Harish A
If the rule says "No action performed", then it actually performed no action. It's hard to say like this what went wrong, but I'd advise to use the log action to debug your rule and understand why it's not executing the desired condition branch.
Hope that helps,