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Importing tickets through a csv file

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March 4, 2024

Iam trying to import some tickets through a csv file to a project in a JSM. But unfortunately, the summary field don't appear for selection (from - to) on  JIRA.

I would like to know how can I fix this

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Joseph Chung Yin
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March 4, 2024

@sabrina_honorato -

Welcome to the community.  Not quite sure your statement of "Summary" field is not available.  You should have a column for Summary in your CSV file where you map it to "Summary" field during the import process.

Please advise, so we can support you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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