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Impact on existing closed/resolved tickets if remove the request type they were created with

Elaine McMillan January 23, 2023

I want to clean up our request types in JSM so what will be the impact other then the request type field will become empty if I remove the request types from which the closed/resolved tickets were created using. 

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Riley Venable
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2023

Removing request types from JSM will cause any automation rules configured for the removed request type to no longer work. Additionally, any closed/resolved tickets created using the removed request type will have the request type field become empty.

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