Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Impact on existing closed/resolved tickets if remove the request type they were created with

Elaine McMillan
Elaine McMillan January 23, 2023

I want to clean up our request types in JSM so what will be the impact other then the request type field will become empty if I remove the request types from which the closed/resolved tickets were created using. 

Answer
Watch
Like Be the first to like this
216 views

1 answer

0 votes
Riley Venable
Riley Venable
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 11, 2023

Removing request types from JSM will cause any automation rules configured for the removed request type to no longer work. Additionally, any closed/resolved tickets created using the removed request type will have the request type field become empty.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events