Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

If i cancel the change Request then it will show a message that Are you sure you want to cancel


If i cancel the change Request then it will show a message that Are you sure you want to cancel CR

button should be populated Yes/No

If i click "Yes" then only it will move to "Cancelled" Status

If i click "No" then it will stay in the "Under Review" Status



1 answer

1 accepted

0 votes
Answer accepted

@Sreenadh hi,

Unfortunately you can't do that in Jira cloud. I mean even you have added a transition screen and placed the custom field inside that screen the following will happen: If you don't add a condition or a validation, then even if the user presses that he doesn't wish to cancel the issue then the issue will transition to cancel and then you have to find a way to transition it back to the previous status.

Are you going to expose this transition to the customer?


@Alex Koxaras _Relational_ 

Are you going to expose this transition to the customer?--Yes, correct.

I want to do for whenever ticket is Cancelled at the CR level.

You can achieve this only for your agent, but not for your customer. At least not without an app.

Please find the attached screenshot 4.PNG

If i Select "Yes" then  Click on  Cancel Request  then only it will "Cancelled"

If i select "No" then Click Cancel Request then it will stay in the "Under Review"

@Sreenadh the above implementation that you describe, will not work as you expect it. If that user selects "no" and then hit "Cancel request" there isn't a way for the popup to "vanish" and for the issue to stay on the current status. Clicking "Cancel Request" means move forward to the next status, which in this case is "Cancelled".

So you can add a read only message to this screen which will say "If you cancel the request you can't reopen this issue" (or similar)  and you leave the agent to decide if he wants to press cancel request or cancel:


Create a custom field of type "message custom field (for edit)"

cancel field.png

Set the default value to the one you want

cancel edit default value.png


Test itcancel transition screen.png

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events