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Identifying clients within a single service desk project

If our managed services portal delivers requests (incidents) into one service desk project, how do we distinguish one client from another?  Is there a way to set up multiple clients within one project or will we have to create individual projects for each client?

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Dirk Ronsmans Community Leader Jun 21, 2021

Hi @Denise Douglas ,

if by clients you mean different "companies" that you service, those can be arranged by organisations.

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

You'll basically have a single JSM project and add customers in to organisations. These can then be used to limit visibility on the created requests and the organisations field can be used by your agents to identify them.

i hope that answers your question!

This sounds like the solution I'm looking for.  I'll look into it right away.  Thanks for your help!

Like Dirk Ronsmans likes this

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