Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Identifying clients within a single service desk project

Deleted user Jun 21, 2021

If our managed services portal delivers requests (incidents) into one service desk project, how do we distinguish one client from another?  Is there a way to set up multiple clients within one project or will we have to create individual projects for each client?

1 answer

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Jun 21, 2021

Hi @[deleted] ,

if by clients you mean different "companies" that you service, those can be arranged by organisations.

You'll basically have a single JSM project and add customers in to organisations. These can then be used to limit visibility on the created requests and the organisations field can be used by your agents to identify them.

i hope that answers your question!

Deleted user Jun 21, 2021

This sounds like the solution I'm looking for.  I'll look into it right away.  Thanks for your help!

Like Dirk Ronsmans likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events