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Identify which automation updates a ticket

Zekai Huang August 29, 2023

Hi, 

Is there a way to identify which automation updated a ticket? We have lots of automation and there is one keeps updating tickets incorrectly, likely due to copy and paste error. The history table only show it got updated but doesn't mention by which automation. 

Or is there a way to search search the automation rule's content?

Thank you.

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Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 29, 2023

If you go into the issue you should see the Actions section on the right-hand under More fields, from here you should see automations that triggered on the issue.

Screenshot 2023-08-29 at 11.08.14 AM.png 

Zekai Huang August 31, 2023

Thank you, Mikael. I am able to find all the automation triggered on the issue. It's weird that none of them is relevant and a field is still being magically set.

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