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I would like for several custom statuses to trigger an issue as resolved. How can I do this.

Basically in my workflow I have 4 statuses for a closed ticket, specific to the reason it was closed. For example: "Closed: Duplicate"


I want every "Closed..." status to cause the ticket to be flagged as resolved. 

1 answer

2 votes

@jude_alden -

Welcome to the community.  You can do this by customize your WF via transition's post function to set the RESOLUTION field value.  (i.e. transition to CLOSED: DUPLICATE" status).  In JSM, once the RESOLUTION field is set, then the system will treat it as resolved.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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