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I was trying to extract out every SLA/TAT information from DB. How does SLA calculated?

I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue where missing SLA has been noticed.

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Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

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