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I was trying to extract out every SLA/TAT information from DB. How does SLA calculated?

Muhamad Aliff Bin Sabri
Muhamad Aliff Bin Sabri December 12, 2021

I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue where missing SLA has been noticed.

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