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I want to create a ticket template with specific information while ticket creation

Pawan Anand
Pawan Anand
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May 3, 2023

i need certain information from customer when they create an incident ticket. i have a set of question for which i need answer from customer . 

I want this question set to be translated into a template which is available to customer during ticket creation. 

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 3, 2023

Hi @Pawan Anand and welcome to the community,

You could create a form, which you attach to your request type and the customer can fill them in. You can optionally associate the form's field to that of Jira, so you can further work on reports with these fields. Read more about forms here https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

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