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I want to copy value from one project to another project

Darshil Trivedi February 26, 2024

I clone ticket from support board to development board, Now in clone ticket which is on Development board our developer add some due date in Feedback Due date I want to copy that field value and make it visible in my support ticket  how is it possible with automation please suggest me some automation

2 answers

1 vote
John Funk
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February 26, 2024

Hi Darshil,

Are you linking the issues when you clone them? If not, you need to. 

Once they are linked (or if they are already linked).

Create an automation rule based on a Field Value Changed trigger based on the Feedback Due Date field. 

Then add a Branch for Linked issues. You can specify the issue link type if you want. 

Then under the branch, add an action for Edit issue. 

Add the field in the Support ticket that you want to update. 

Click the 3 dots menu to the right of the field and select Copy. 

Change Current Issue to Trigger Issue and change the field to Feedback Due Date. 

1 vote
Uday Kiran Bhaviri
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February 26, 2024

Hi @Darshil Trivedi 

When you clone a request from another request, the cloned issue must have a link to the original request like 'created by' or 'created from'.

Now you can write an automation to get the linked issue and then copy the field value to the original request.

Triggering point should when value changed for Due date's field

Get the linked issues of 'created from' or 'Cloned by' or similar one...

Copy field value - Due date to the linked issue.

Here I didn't the write exact steps but that is the logic that you can try.


Some basic automations you can find here


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