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I created a custom field that is user picker (single user) on Jira Service Management Portal so, users can choose their manager. However, when I enter an email or user name I cannot see any users to select. Although there are many jira users in the domain, it does not appear in this field. I added a screenshot. I am waiting for any information and suggestions, thank you.
You should check the following places -
1) In your project's settings >> Customer permission section - make sure the customer sharing option is setup correctly -
2) Under Settings > Systems > Global Permissions area to find out which user groups are assigned with "Browse users and groups" right.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
If my suggestion helped you, please click on Accept answer when you have a chance - so other users with the similar question can use/benefit from it as an answer to their questions.
We are also experiencing the same issue, our JSM subscription is up-to-date and not up for renewal until March 2023
The user picker field is still displaying "No Users Found"