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How to write a script to map issue fields with other ITSM using REST API

sriharsha m
sriharsha m Jul 08, 2021

Hi Team,

 

Could you please share the script details and where i  should write the code in order to map issue fields with other ITSM (Servicenow) . using REST API.

 

Fields are Status & Attachements..

 

Regards

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader Jul 08, 2021

What exactly do you want from this code example?  "map fields" does not tell us what you're asking the code to actually do.

Maybe if you were to explain what you're trying to achieve, we could help you better.

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sriharsha m
sriharsha m Jul 30, 2021

Hi @Nic Brough -Adaptavist- 

 

I am trying to sync Attachments using webhook from Jira to Servicenow.

I am trying to achieve servicenow to jira attachments sync using Servicenow Business rule. 

 

Please suggest and help me with this.

 

Regards

Sri

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader Jul 31, 2021

Your code will need you to look at the fields in Jira, find their ids and use them in the calls you are making.

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