How to show knowledge base articles depending on customer group

Enza Moretti
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March 3, 2025

I need the suggested articles from the Knowledge base displayed in the Service Desk Portal to vary based on the customer organization.

I thought I could achieve it with articles categories, but then I don't know how to link categories to customer organizations. Is it possible?

 

 

Thank you!

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Rebekka Heilmann _viadee_
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March 3, 2025

Hi @Enza Moretti and welcome to the Community,

are the Customer Groups actual Atlassian groups that you manage via admin.atlassian.com ? 

In that case, you can restrict articles/branches in the page tree on specific Customer groups. You do need a full Confluence license to do so.

I don't think you can use categories for anything other than sorting the articles in the Agent knowledge base view?

Enza Moretti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 3, 2025

Thanks @Rebekka Heilmann _viadee_ , nope, sorry, I wrote Customer groups but I meant Organizations. I'm going to edit the question.

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