How to show knowledge base articles depending on customer group

[Enza Moretti]

I need the suggested articles from the Knowledge base displayed in the Service Desk Portal to vary based on the customer organization.

I thought I could achieve it with articles categories, but then I don't know how to link categories to customer organizations. Is it possible?

Thank you!

[Rebekka Heilmann _viadee_]

Hi @Enza Moretti and welcome to the Community,

are the Customer Groups actual Atlassian groups that you manage via admin.atlassian.com ? 

In that case, you can restrict articles/branches in the page tree on specific Customer groups. You do need a full Confluence license to do so.

I don't think you can use categories for anything other than sorting the articles in the Agent knowledge base view?

[Enza Moretti]

Thanks @Rebekka Heilmann _viadee_ , nope, sorry, I wrote Customer groups but I meant Organizations. I'm going to edit the question.