I need the suggested articles from the Knowledge base displayed in the Service Desk Portal to vary based on the customer organization.
I thought I could achieve it with articles categories, but then I don't know how to link categories to customer organizations. Is it possible?
Thank you!
Hi @Enza Moretti and welcome to the Community,
are the Customer Groups actual Atlassian groups that you manage via admin.atlassian.com ?
In that case, you can restrict articles/branches in the page tree on specific Customer groups. You do need a full Confluence license to do so.
I don't think you can use categories for anything other than sorting the articles in the Agent knowledge base view?
Thanks @Rebekka Heilmann _viadee_ , nope, sorry, I wrote Customer groups but I meant Organizations. I'm going to edit the question.
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