How to setup that new ticket could be opened only by portal

[Dario Cadei]

Hi There,

there a way to setup Jira to allow registered customer to open ticket only by portal, that they could reply also by mail but first submission must be done via portal form in order to compile mandatory fields ?

Thansk a lot (I'm new to Jira)

Dario

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Dario Cadei

welcome to the Atlassian community!

You can do that through the permission scheme in your JSM project. Please setup create issues permission so that just customer via portal can raise a new request. All mandatory fields can be setup in request types section at project administration screen.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

Hope this helps,

Fabio

[Dario Cadei]

Great, thanks so much Fabio

All the best

Dario

[Fabio Racobaldo _Herzum_]

you are welcome @Dario Cadei . Pease remember to mark my answer as accepted if it solves your request.