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How to set up to email a user from service desk

Jenny Sercombe
Jenny Sercombe
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January 6, 2023

Hi, 

Is there a way to contact individual users through Jira Service Desk?

For context, currently we get issues reported on behalf of users and we're asked to email them. Is there a way to do this through the Service Desk so that other team members can view responses? Currently we manage this by emailing the user directly and I'm sure there's a better way to do it.

Many thanks,

J

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Jack Brickey
Jack Brickey
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January 7, 2023

Hi @Jenny Sercombe , what type of user? Have you considered @mention ?

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Jira Service Desk
Jira Service Management
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