Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,111
Community Members
 
Community Events
176
Community Groups

How to set up to email a user from service desk

Hi, 

Is there a way to contact individual users through Jira Service Desk?

For context, currently we get issues reported on behalf of users and we're asked to email them. Is there a way to do this through the Service Desk so that other team members can view responses? Currently we manage this by emailing the user directly and I'm sure there's a better way to do it.

Many thanks,

J

1 answer

0 votes
Jack Brickey Community Leader Jan 07, 2023

Hi @Jenny Sercombe , what type of user? Have you considered @mention ?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events