How to set up email channel to make the original sender of a forwarded email a participant

[Andy Jorgensen]

I could have sworn that I used to be able to forward requests sent to me directly by email to Jira Service Management and it would add the sender of the original message as a participant of the resulting ticket. I could be wrong about that, but it would be nice in any case. It would be even better if it can make them the requester. Does anyone know if it is possible to configure Jira to do that? I get a lot of requests directly and I'd like to be able to quickly turn them into tickets. I can always type a response and cc my Helpdesk email, but sometimes I just want to send it to JSM and turn the email into a ticket.

To be clear, this is what I want:

Example of forwarded request:

To: [Jira by email]
From: [Me]

Subject: FW: Please do a thing

---

From: [Customer]
To: [Me]
Subject: Please do a thing

Hi Andy,

Please create a user account for new hire xyz and send me the info. 

Thank you.

Desired result:

Ticket is created with Me as the requester and the Customer as a participant.

OR

Ticket is created with Customer as the requester.

[Benjamin]

HI @Andy Jorgensen ,

I don't believe this is supported. Similar post regarding this:

https://community.atlassian.com/t5/Jira-Service-Management/Forwarding-emails-in-to-JSM/qaq-p/1529139

Double check the email log if you get the same.