How to set up a conditional approval in JSM DC?

[Patrice Champet]

Hello,

I have the following use case, trying to find the best solution for implementation:

I have a process with an approval, but based on the request criticity, approving the request should send the request to in progress or to another step.

When setting up an approval you can only set one action when the approver approve.
I have something in mind that was :

- user approve and criticity is high -> action 1 leading to workflow status A

- user approve and criticity is not high -> action 2 leading to workflow status B

So I am just figuring out how JSM is able to implement such processes ... 

Any advice ?

[Tim Kopperud]

Hi @Patrice Champet, if I understand your requirement you might solve this by adding an automation rule for this. 

1. The "accepted approval" leads to e.g. status A for all criticallities
2. In automation, define a rule that change the status to status B if the criticallity is not high.

TimK