How to see who has and who hasn't approved while awaiting full approval?

Tamas Karakai January 26, 2022

The Change Request is pending approval. It requires at least 2 approvals from an Approver Group. One approves has approved. How do I see who has approved and who hasn't? I see no indication anywhere. This is what I see:

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When I click "1 more approval needed: I see:

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That box saying "1 of 4 members have approved" box is not clickable.

Nowhere I see any approver name. Not in the comment, history either...

[UPDATE]

Above is the view within Jira Service Management. What is perplexing is that I DO see the approver's name and the time they approved it ON THE CUSTOMER PORTAL. How come this is not showing on the Jira SM side?
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2 answers

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Marini Marini
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January 26, 2022

Hi Tamas,

It seems like it is the limitation of the Approver Groups. Please refer to https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-group-approvals-in-Jira-Service-Management/ba-p/1751721/page/2

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Tamas Karakai January 27, 2022

Thank you!

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Danny
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October 13, 2022

Please vote on the feature request to give it some prominence.

Thanks,

Danny

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0 votes
Tamas Karakai January 27, 2022

This is an accidently submitted answer that I can overwrite (edit) but not remove. Sorry...

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