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How to roll-out Jira Service Desk to employees?


Hi there, 
we are planning to rollout a jira service desk (it and facility management) to nearly 200 employees. We even want them to use third-party-apps like choosing their asset while creating a ticket. So we need real atlassian accounts instead of simple customer accounts. 

Is there a easier way to distribute those accounts instead of telling them to visit and creating their own accounts? Is there a import possibility for atlassian accounts?

Are there best practises for those rollouts with internal accounts?

Greetings, Gerrit 

1 answer

1 vote
Dan Breyen
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Apr 19, 2023

Hi @Gerrit Wahlers welcome! Searching 'import users' in the Community and in Atlassian Support give a few different options.  Here's a few that I found.  I'm assuming the Jira Users will be setup as Internal Customers.  There's new functionality 

Importing Users from CSV Files | Crowd Data Center and Server 5.1 | Atlassian Documentation

I need to import users into Jira cloud from a CSV ... (

I'm assuming the Jira Users will be setup as Internal Customers.  There's new functionality coming that you may already have for internal customers.  Here's a link to that.

New JSM Customer role for internal accounts Jira Service Management (

Hope that helps.

The product role "customer" is not shown in the jira product access. So may i have to wait a bit. 

So importing / mass create Atlassian users out of our Azure domain is only possible with a Atlassian Crowd Data-Center or a Atlassian Access license?! We do not need single-sign-on at this time...

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