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How to remove ITSM Sample project reporters in the Reporter field of JIRA SM?

Ronald Kerstens March 4, 2022

I have removed the ITSM Sample project from our JIRA SM Cloud instance by trashing the project. However, in the Reporter field of issues of 2 other service project, the reporters of the ITSM Sample project are still included in the selectbox dropdown.

How/where can I remove these ITSM Sample project reporters in the Reporter field of JIRA SM so they do not show up in the select box list anymore?

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Kai Becker
Community Leader
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March 4, 2022

Hi @Ronald Kerstens ,

did you deactivate the users as well? 

Ronald Kerstens March 7, 2022

Hi Kai, this is the issue: the ITSM Sample user are not listed anymore in Atlassian Cloud user management as user accounts, even not as deactivated accounts, but they are still listed in the Reporter dropdown.

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