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How to recover email when email handler rejects incoming email?

Evert Morren
Evert Morren October 14, 2021

We use a custom email account, rather than the default Atalassian Email account. We identify emails that failed, due to problems with the connector. This are emails for a new issue as well as customer comments. How can I recover these emails in the system?

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Jack Brickey
Jack Brickey
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October 14, 2021

If it is a custom email then you should be able to log into the mailbox and find the email. I do this with our Outlook server from time to time.

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Evert Morren
Evert Morren October 14, 2021

Hi Jack, I agree, but if it happens how can I process the unread mail again in Jira?

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 14, 2021

Try marking as unread. I assume you will have corrected the issue that resulted in a failure previously.

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Evert Morren
Evert Morren October 14, 2021

Yes we have fixed the issue with the email handler, but mark as unread doesn't work

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