How to receive email requests and automatically format into jira ticket

[Jennylee Baguio]

I am trying to make a system where emails sent to the default email address provided by jira will be automatically created into tickets and formatted based off what is in the email. when i test the ticket creation sending an email to the jira address from a personal email, it will send it to jira. but i created an excel macro that automatically generates an email preview and fills the email subject, body and to address based off of what’s in the cells. get i run the macro in excel it automatically creates the email to send to the jira support email in outlook. for some reason whenever i send from that, it does not send to jira and i get an undeliverable message back in my email. when i test sending the email from browser or the mail app, it sends it to jira and makes a ticket. how do i get it to send to jira from the outlook email generated by the excel macro? 

[John Funk]

Hi Jennylee - Welcome to the Atlassian Community!

Are you positive that the To: address is exactly the same in both cases? 

[Jennylee Baguio]

yes, it’s the exact same. i think i may have messed up with adding my incoming mail server but i can’t figure out how to confirgure it. i bought a domain to test it but still can’t get it to work

[Jennylee Baguio]

also i wonder if it could be my macro?

[John Funk]

It sounds like you are either using different mail handlers for each or there is something different about how the mail handler is processing them.