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How to prevent script ticket creation from clients

Gleb Semeniuk
Gleb Semeniuk
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April 19, 2023

Hello everyone!

Could you please advise on how to stop scammers from creating dozens of tickets via script?

Thanks!

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sekhar reddy
sekhar reddy
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April 19, 2023

Hi @Gleb Semeniuk 

Could you please explain a bit more on this issue, are you trying to restrict creating tickets via portal or via Email ?

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Gleb Semeniuk
Gleb Semeniuk
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April 19, 2023

Hi @sekhar reddy 

The tickets created via portal

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sekhar reddy
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April 23, 2023

Hi @Gleb Semeniuk 

Is your portal is publicly accessible via internet ? if so you can make the changes in project to hide your portal at customer permissions section

Please refer below article for more information on Portal access

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