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How to prevent script ticket creation from clients

Gleb Semeniuk
Gleb Semeniuk April 19, 2023

Hello everyone!

Could you please advise on how to stop scammers from creating dozens of tickets via script?

Thanks!

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sekhar reddy
sekhar reddy
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April 19, 2023

Hi @Gleb Semeniuk 

Could you please explain a bit more on this issue, are you trying to restrict creating tickets via portal or via Email ?

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Gleb Semeniuk
Gleb Semeniuk April 19, 2023

Hi @sekhar reddy 

The tickets created via portal

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sekhar reddy
sekhar reddy
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April 23, 2023

Hi @Gleb Semeniuk 

Is your portal is publicly accessible via internet ? if so you can make the changes in project to hide your portal at customer permissions section

Please refer below article for more information on Portal access

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