Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to prevent script ticket creation from clients

Gleb Semeniuk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 19, 2023

Hello everyone!

Could you please advise on how to stop scammers from creating dozens of tickets via script?

Thanks!

1 answer

0 votes
sekhar reddy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 19, 2023

Hi @Gleb Semeniuk 

Could you please explain a bit more on this issue, are you trying to restrict creating tickets via portal or via Email ?

Gleb Semeniuk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 19, 2023

Hi @sekhar reddy 

The tickets created via portal

sekhar reddy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 23, 2023

Hi @Gleb Semeniuk 

Is your portal is publicly accessible via internet ? if so you can make the changes in project to hide your portal at customer permissions section

Please refer below article for more information on Portal access

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events