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How to mention all non-agent users in Jira Service Management?

Wilson Seow
Wilson Seow November 2, 2021

Hi,

 

I'm trying to mention non-agent users by using @. However, It seems i can only mention people that are added under Service Desk Team.

 

How can I enable the feature to allow all the ticket working agents to mention all non-agent users that are in our Jira system?

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Fabian Lim
Fabian Lim
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November 2, 2021

Hi @Wilson Seow

Here you will find the perfect explanation: https://community.atlassian.com/t5/Jira-questions/mention-non-agent-users-in-Service-Desk/qaq-p/46044

Regards

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Wilson Seow
Wilson Seow November 2, 2021

Hi @[deleted]  

 

Thank you so much, this solves my issue!

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Abhishek Singh
Abhishek Singh
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May 22, 2023

@Wilson Seow - can you please help me here to add someone who is not on jira and want to give ticket visibility to that user.

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