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How to mention all non-agent users in Jira Service Management?

Hi,

 

I'm trying to mention non-agent users by using @. However, It seems i can only mention people that are added under Service Desk Team.

 

How can I enable the feature to allow all the ticket working agents to mention all non-agent users that are in our Jira system?

2 answers

1 accepted

2 votes
Answer accepted
Fabian Lim Community Leader Nov 02, 2021

Hi @FA  

 

Thank you so much, this solves my issue!

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