How to import data from Request Tracker ticketing system to JSM?

Question

Hello Everyone.

Does anyone have experience of exporting ticket data from Request Tracker (RT) and importing that into a JSM project?

I have exported the data from RT, it comes as a .tsv,file and then I converted that to .csv, but I am not sure how much of the data in that file I can successfully map to a Jira project.

Can anyone give me any guidance on this?

Regards.

Joe Pursel_1qnidi · Answer

@Joseph Chung Yin

Thank you for the detailed process. Like others, I am seeking the best way to export RT issue data and import the data into JSM.

Best,
Joe

Joseph Chung Yin · Answer

@Ian Walker -

You are welcome.  If my suggestions helped you, please click on Accept answer when you have a chance, so others with similar questions on this topic will see this post as an answered entry with solution.

Best, Joseph

Ian Walker_4dy0jc · Answer

Thank you so much for this @Joseph Chung Yin - I'll go through it.