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How to get the Service now interface in Jira service management

Edited
sachin_salunkhe
sachin_salunkhe May 04, 2023

Hi,

I want to replicate the Service now interface in JSM. Is it possible to do in JSM

Service now acreenshot.png

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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May 04, 2023

Welcome to the Atlassian Community!

JSM projects each create a portal, which is not going to look the same as Service Now (deliberately, the portals are intended to be better for the customers than Service Now's UI).

To get a "how can we help" type thing in there, you can add a knowledge base and link it to the portal - Jira will search the Confluence articles before letting a customer move on to creating a request.

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sachin_salunkhe
sachin_salunkhe May 04, 2023

Hi Nic,

Is there any way to bring it closer to service now?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 04, 2023

Not really, why would you want to?

Like • Vando Goncalves _e-Core_ likes this
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