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How to get accountId from a user email in automation

I have an email form that comes into service desk. Using automation, I am parsing the email out and want to use it as the reporter. Currently, I can use the "Add service project customer" to create the customer and then assign them as the reporter. However, if the customer already exists, the call fails and I do not have the accountId.

How do I get the accountId of an existing customer via email to use in automation?

1 answer

Thanks for the links. How is this done through an Automation? 

Benjamin Community Leader May 31, 2022

There's add on in Jira Cloud that can help with automating the parsing. For example, JEMH.


Just to take a step back. Doesn't the e-mail handler for the service desk already handle this. When an e-mail is sent to the service desk e-mail, it should parse the sender e-mail as the reporter as long as you have turn on public sign up.

We have a form that always sends from the same email address, but the actual sender's email is contained within the content. We need to check if that email has an account, and retrieve or create. ... the ability to create an account without knowing if one exists seems kind of like a pointless automation.

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