I have an email form that comes into service desk. Using automation, I am parsing the email out and want to use it as the reporter. Currently, I can use the "Add service project customer" to create the customer and then assign them as the reporter. However, if the customer already exists, the call fails and I do not have the accountId.
How do I get the accountId of an existing customer via email to use in automation?
HI @Brett Park ,
HEre's a similar post asking the same question:
You will need to use Jira Cloud API to retrieve the info you are looking for.
There's add on in Jira Cloud that can help with automating the parsing. For example, JEMH.
Just to take a step back. Doesn't the e-mail handler for the service desk already handle this. When an e-mail is sent to the service desk e-mail, it should parse the sender e-mail as the reporter as long as you have turn on public sign up.
We have a form that always sends from the same email address, but the actual sender's email is contained within the content. We need to check if that email has an account, and retrieve or create. ... the ability to create an account without knowing if one exists seems kind of like a pointless automation.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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