How can I lookup a customer accountId to automatically add them to my Jira Service Desk organization

[Nathan Given]

I'm creating a sync between Jira Service Desk and another system that has customer email addresses and I want to bulk add customers to organizations within Jira Service Desk.

With the upcoming changes in the Rest API, I can't figure out how to convert my list of customer email addresses into an accountId .

I need the accountId in order to add customers to organizations, so it seems until I can successfully lookup the accountId I'm stuck.

Thank you~!

[Jakub Sławiński · Accepted solution]

Hi @Nathan Given ,

you should get the accountId as a response when creating the customer. Please take a look at the REST API documentation:

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post

[Nathan Given · Accepted solution]

Here's another way if the customer already exists:

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-servicedesk-serviceDeskId-customer-get

(it turns out I needed @Jakub Sławiński suggestion with this one.)

[David Orazine]

Nathan,

Is there away to do a search on that call? It just returns all users for me.

David

[Nathan Given]

@David Orazine 

I couldn't figure out a search... so I just got back all users, stored them in-memory, and had my bulk load only run once a day so as to not slow down any realtime or transactional requests.

[a.pantechovskis]

It has query parameter.

The returned list of customers can be filtered using the query parameter. The parameter is matched against customers' displayName, name, or email. For example, searching for "John", "Jo", "Smi", or "Smith" will match a user with display name "John Smith".

[Martin Stengård]

/rest/servicedeskapi/servicedesk/<id>/customer?query=<email>

together with post if no matches were found worked for me. Make sure to add the header below when using the customer api.

'X-ExperimentalApi' = 'opt-in'