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How to force approver to leave comment on decline of a request?

Arevik Hakobyan
Arevik Hakobyan Aug 25, 2021

Hi team,

How to force approver who declines from mail or portal only to leave a comment when declining?

 

Please advise

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Jack Brickey
Jack Brickey
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Aug 25, 2021

You can't enforce a comment. You could require a custom field such as decline reason using a transition validator in your workflow. I recall a previous Post on this here - How-to-force-approver-to-leave-comment-on-decline-of-a-request 

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Mitchell Meighen
Mitchell Meighen Mar 24, 2022

@Jack Brickey we tried this in our instance, and what's interesting is that the approval's system in Jira seems to ignore validators. We also tried with a condition and that didn't seem to work either.

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Matteo Vecchiato
Matteo Vecchiato Mar 03, 2023

Hi Mitchel,

Have you sorted it out?

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