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How to force approver to leave comment on decline of a request?

Hi team,

How to force approver who declines from mail or portal only to leave a comment when declining?


Please advise

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 25, 2021

You can't enforce a comment. You could require a custom field such as decline reason using a transition validator in your workflow. I recall a previous Post on this here - How-to-force-approver-to-leave-comment-on-decline-of-a-request 

@Jack Brickey we tried this in our instance, and what's interesting is that the approval's system in Jira seems to ignore validators. We also tried with a condition and that didn't seem to work either.

Hi Mitchel,

Have you sorted it out?

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