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I've been having trouble with my automation
There are two request type with the same status, I am using an if-else case to automate the attaching of different form.
I am using this condition:
When status = Waiting for requester
If Request type = A
Then attach form A
Else if Request type = B
Then attach form B
Sometimes it would work then the next day it gives this error. Please tell me what causes this.
It's tough to say for sure what is causing the error, but here are two things you can try:
My apologies @Amarillas Erika, I missed your message.
There are a couple ways you could achieve this. One is with automation itself.
(1) With automation
When the rule runs, it will edit those field values on the transition you set.
(2) With a workflow post-function
When an issue follows the transition you just edited, this post-function will run and modify the field values you set.
For simple field edits on a transition, post-functions are a good choice because they don't count towards automation quotas. If you need more complex evaluation or open-ended triggers (e.g. any transition into X status), then automation is the way to go.