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How to disable Captcha for customer portal on cloud and free version (no support)

James Bell Ocampo
James Bell Ocampo Jun 25, 2021

I want to diable Captcha from customer portal. The settings are not available in the admin panel. Since we are on a free plan we cannot ask support to disable it in JIRA. 

Please advice on how I can disable Captcha on our customer portal.

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 28, 2021

Hello James,

Welcome to the Atlassian Community!

On Jira Service Management Cloud, currently, it's not possible to enable or disable Captcha for issues created on a login-free portal.

The portal uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha.

There is a feature request suggesting the implementation of the ability for administrators to control that:

Please, click on vote and watch to receive updates about the feature.

Kind regards,
Angélica

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Martin Kirk
Martin Kirk Apr 12, 2023

Great... Yet another feature request that we can wait 15 years for them to fix.... 

Like • Victor claudio alvarado Prado likes this
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