How to create queues by agent shift times

[Hines Trulock]

I'm needing to create queues for issues created during 3 working shifts.  

All issues created for:

1st shift (5 - 15:30)

2nd shift (9-19:30)

3rd shift (18:30 - 5)

Any assistance would be greatly appreciated. 

[Joseph Chung Yin · Accepted solution]

@Hines Trulock -

You can create Queue criteria based on the issue created value -  Something like

created >= startOfDay(6h) and created < startOfDay(12h)

startOfDay() is defined as midnight, so startOfDay(6h) means 6 hours after startOfDay(), or 6:00am. The second part startOfDay(12h) means 12 hours after startOfDay(), or 6:00am.

So this should gives you any issue created between 6AM to 12Noon each day for the queue.

Hopefully, you can come up with the needed setup to establish your needed criteria.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Hines Trulock]

Thank you @Joseph Chung Yin I'll give that a try.