Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to copy attachments from Jira Service Desk to Jira Software in Project Automation

Sue Hannan September 9, 2020

I am using Project Automation to create an issue from JSD to Jira Software and cannot copy attachments. Here is why, I am not able to copy comments which is where JSD puts the attachment when it comes in from the portal. Also, I see there is a way to do it in Automation, however, I create the Jira Software when I transition to Done in my workflow. Unless, I can add a rule to automation that moves the attachment from comments to the attachment field in JSD (provided there is one...or maybe I create a custom field) and the attachment/custom field into attachments in JSD when I create the issue upon transitioning to Done. Thoughts?

1 answer

0 votes
Fahad Siddiqui
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 10, 2020
Sue Hannan September 10, 2020

@Fahad Thanks, I responded in the ticket back to Nick for additional help. It is still not working completely. Thanks.

Like Fahad Siddiqui likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events