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How to Copy Attachments to "Create Service Desk request"?

I have an issue collector that gets service desk issues/tickets from clients on our site. Since we can't set the request type for service desk tickets using JIRA's issue collector and we need a valid request type (for the portal and email notifications), we are using project automation to create a service desk request, which does have the correct request types.

 

However, I don't see a way to copy the attachments that have been added to the new service desk request, and they don't move automatically. Can I accomplish this with "more options" "additional fields" settings? Can I copy them directly somehow? Or can I get the info from the original tickets and add them somehow?

2 answers

1 vote
Nick Menere Community Leader Apr 09, 2018

Hi Ian,

Unfortunately copying attachments can't be done at the moment. It is one of our more popular requests and we are tracking this at - https://codebarrel.atlassian.net/browse/AUT-162

 

You can include links to the original attachments as part of the new tickets description:

Attachments:
{{#issue.fields.attachment}}
[{{filename}}|{{content}}]
{{/}}

 

Hope that works for you.

 

Cheers,

Nick

Hi Nick, wich one is the best approach to move attachments from JIRA Service Desk to Confluence (both in cloud)?

Thanks

@Nick Menere I wasn't able to follow your suggestion in including links to the original attachments as part of the new tickets description. I am creating a new ticket in Jira Software from JSD and I use the copy/mapping feature so I am mapping the Description from JSD to the Description in Jira Software. I did look at my link that I create between the two issues and didn't see a place to add the code above. Also, I looked for the checkbox mentioned in the below response and didn't see that either. Any ideas? 

Hi,

While what's below probably won't solve your automation problem I though it might be related and help you or someone else who gets to this question.
Depending on the number of requests you have to handle it might easier for you to do it manually:
1. Click link Issue

2. Click Create Linked issue

3. You can tick this `Copy Attachments` checkbox

image.png(This might not even be a new functionality, but this is the first time I noticed it)

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