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How to connect two email address to one single Jira Service Management Project


I have a requirements where I need to linked multiple email address to single Jira SM project. 

I had a look at the link below but it seems it is not working for me. 

What I basically have is (shared mailbox) (user mailbox) I have linked my support to Jira SM as I believe it does not support shared mailbox and needs to be user mailbox for me to linked it to my email channel. 

I have set auto forwarding from client1support to support and I can confirm that the emails are being forwarded. However, I only get ticket generate if I email support and not if I email client1support mailbox. 

Hopes someone could assist me on this. 

Kind Regards,




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