How to connect a subfolder of my Exchange Mailbox as Jira Inbox

Deleted user November 25, 2024

Hello there.

I am considering replacing my existing ticket system with Jira. One feature I appreciate currently is that when I move emails to a specific subfolder of my Exchange inbox, we automatically create a new request in my ticket system. Would it be possible to automate something similar in a Jira Service Management project? I have connected my Exchange mailbox to my test version, but I'm stuck at this point.

Thanks very much in advance.
Holger

 

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