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Hallo I have the following problem: the autoresponder service set up on my project automatically generates a new ticket instead of inserting the response into the ticket opened by the customer (who doesn't use jira). How can I solve it? Do I have to disable the automatic reply? Thank you
I see! Thanks for the clarification. If you want to disable that, you need to navigate to your Project Settings -> Customer Notifications. Here, you'll be able to customize which messages are sent, and what the contents of those messages are!