How to avoid ticket duplication?

[Alain Gagne]

Hallo I have the following problem: the autoresponder service set up on my project automatically generates a new ticket instead of inserting the response into the ticket opened by the customer (who doesn't use jira).
How can I solve it?
Do I have to disable the automatic reply?
Thank you

[Kian Stack Mumo Systems]

@Alain Gagne, 

What do you mean by the "autoresponder service"?

[Alain Gagne]

@Kian Stack Mumo Systems 

I mean that when a ticket is received, an email is automatically sent confirming acceptance but this generates the opening of another ticket in the customer's system
thanks

[Kian Stack Mumo Systems]

@Alain Gagne, 

I see! Thanks for the clarification. If you want to disable that, you need to navigate to your Project Settings -> Customer Notifications. Here, you'll be able to customize which messages are sent, and what the contents of those messages are!

Thanks,

Kian

[Alain Gagne]

Thank you Kian, I'll try this solution and hope it works