I want our queue layout to be something like this:
As it looks more pleasing and organized.
This is our current layout:
This requires us to click multiple times to reach out to a queue. Is there a way to change our queue like the ones above? And how to do it?
I noticed that the first image you shared is from JSM Server/DC with an ITSM default template and the second one JSM cloud.
On cloud, queues are organized on Work Categories but you can turn off that feature, take a look at https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/
If you decide to do so all queues from the Server/DC example can be recreated in your cloud project manually.
I hope it helps.
Thanks for your reply!
I tried what you have suggested (disabled some work categories), however, the queue still looks the same.
I don't see an option for the queue to make it look like JSM Server/DC's. Is there another way to modify it to appear that way? Or this is the default for JSM Cloud?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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