Hello Team!
I want our queue layout to be something like this:
As it looks more pleasing and organized.
This is our current layout:
This requires us to click multiple times to reach out to a queue. Is there a way to change our queue like the ones above? And how to do it?
Thank you!
I noticed that the first image you shared is from JSM Server/DC with an ITSM default template and the second one JSM cloud.
On cloud, queues are organized on Work Categories but you can turn off that feature, take a look at https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/
If you decide to do so all queues from the Server/DC example can be recreated in your cloud project manually.
I hope it helps.
Cheers,
Alex
Hello @Alex
Thanks for your reply!
I tried what you have suggested (disabled some work categories), however, the queue still looks the same.
I don't see an option for the queue to make it look like JSM Server/DC's. Is there another way to modify it to appear that way? Or this is the default for JSM Cloud?
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