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How to arrange the layout of my queue?

Hello Team!


I want our queue layout to be something like this:


As it looks more pleasing and organized. 


This is our current layout:



This requires us to click multiple times to reach out to a queue. Is there a way to change our queue like the ones above? And how to do it?


Thank you!

1 answer

1 accepted

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Answer accepted
Alex Community Leader Jun 08, 2022

Hi @Mark Joseph Deada 

I noticed that the first image you shared is from JSM Server/DC with an ITSM default template and the second one JSM cloud.

On cloud, queues are organized on Work Categories but you can turn off that feature, take a look at

If you decide to do so all queues from the Server/DC example can be recreated in your cloud project manually.

I hope it helps.



Hello @Alex 

Thanks for your reply!

I tried what you have suggested (disabled some work categories)however, the queue still looks the same. 


 I don't see an option for the queue to make it look like JSM Server/DC's. Is there another way to modify it to appear that way? Or this is the default for JSM Cloud?

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